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Capterra’s 10 smart questions to ask during a demo, answered!

We get really excited about product demos! Why? The main reason is that we get to engage with potential clients and have a conversation with them! These conversations let us see their reactions to features and then start to build up an understanding of their needs. All of this can be really informative later for better onboarding. I read this blog article in Capterra about 10 smart questions to ask during a demo, I hope these are pretty standard questions during a demo. We’d like to move the conversation forward… so, to make both our lives easier, here are our answers to Capterra’s 10 questions: 1. What kind of support will I get? To start with, we price based on support. Data is not the main cost of each plan – this is why you have limitless contacts. However, users need support whether they have 600 or 6,000 contacts in a database. Strong support is important. We endevour to match every client with support staff in as close to your time-zone as possible. This is your contact person. We think that the consistency in support is super important – it is also much faster to understand where you are with the tool/match it up to difficulties you had in the past and, frankly, build a relationship with you if you only talk to one person wherever possible. The level of support does depend on the type of account that you have. Entrepreneur: This is e-mail support. You send us e-mails, we will reply. Probably with very helpful advice. Definitely with information on where you can find out more. Small...